KENYA AIRWAYS Current Employment Opportunities

       
Kenya Airways, The pride of Africa is looking for ambitious high fliers with exceptional qualities to fill the under listed positions.

Job Title: SALES AND TICKETING SUPERVISOR
Role Purpose Statement
To lead and motivate a sales/ ticketing team that will provide excellent services to the customers so as to generate sales and revenue.
Key Accountabilities/Responsibilities
-To lead, guide and support sales and ticketing team to ensure quality service to clients;
-To validate and reconcile daily sales returns to account for both cash collected and documents;
-Handle and effect ticket endorsements to enhance customer relations and satisfaction;
-To Handle customer complaints (denied boarding, baggage etc) to ensure customer satisfaction and retention;
-To prepare and administer the shift/ leave roster for optimal utilization of staff and resources;
-To uphold safety and security standards for the office to safeguard company resources.
Competencies
-Team player;
-Good communication skills;
-Excellent KQ product knowledge;
-Ability to lead/guide and make decision;
-High level integrity/ accountability;
-Pleasant personality/ approachable;
-Confident and well groomed;
-Customer focused.
Knowledge, Skills & Experience
University graduate;
-IATA/ UFTAA Diploma/ Intermediate and advance airline fares and ticketing course;
-3 years airline experience in sales and ticketing.

Job Title: SALES & TICKETING AGENT
Role Purpose Statement
-To provide excellent services to customers in terms of ticketing reservations and KQ product to generate sales and ensure customer satisfaction and loyalty.
Key Accountabilities/Responsibilities
-To do reservations & ticketing for all KQ clients to generate sales;
-Fare quotes to all KQ clients to provide the best applicable fares and generate sales;
-To recruit and handle existing and prospective frequent fliers to win and retain loyalty;
-Printing and reconciling of sales returns to accounts for daily sales;
-To promote all KQ products to create awareness and generate sales;
-To promote direct telephone sales so as to reduce distribution costs and generate sales.
Competencies
-Team player;
-Customer focused;
-Good communication skills;
-Knowledge, Skills & Experience;
-University graduate;
-IATA/ UFTAA Diploma/ basic airline.

Method of Application
Interested candidates are required to submit applications and CV latest by 31st March, 2011 to:
The Country Manager,
Kenya Airways,
P.O. Box 50147,
Ikoyi – Lagos.