At DHL, people mean the world to us.
That’s why our goal has always been to attract and retain the best talent the
world over. We provide challenge and opportunity for personal and professional
development. We recognize the difference you bring to our business, and
together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL,
we provide customized logistics and industry solutions in the areas of supply
chain management, warehousing, distribution, value added services, and lead
logistics provider services for our customers – helping them deliver better results
every day.
Job Title: AIRSIDE TRAINING MANAGER
Overall Role Purpose
Lead the Airside and NCG teams in implementing Regional Operations Training
Programs, ensuring training activities are in line with GSOP requirements, and
improving operations performance / quality through effective training. The role
will also take the lead on support projects and programs where required to
enhance process / procedures / performance and productivity including
Restricted Commodities.
Specific Role Context
Develop, manage and implement strategies / procedures that will ensure that all
NCG & Airside Staff receive the necessary training and skills to meet both
individual job requirements and business performance needs.
Ensuring the safe, punctual and economic operations of airside operations and
systems.
Specific Role Challenge
Manage Network Airside and NCG applications & procedures in sufficient
depth to be able to develop and deliver high quality training courses that
enable the effective installation, maintenance and daily use by business users
of Network Airside and NCG.
Recommend changes or updates to current Training and Users Manuals.
Key Activities
Inform Country Ops Managers, Gateway Managers, Ramp & Airside Supervisors,
Hub Managers and NCG Managers about operating standards and safety requirements
in their area of responsibility.
Regular contact with DHL operated airlines regarding operational and
aircraft specific issues in his/her area of responsibility
Respond and commit to Airside Training requirements providing reliable and
responsible training courses and support.
Support NCG to analyze and improve routing and bagging intra and cross border
(Intra & Inter continental).
Contribute to specify loading configuration and ground handling requirements
for new aircraft acquisitions in conjunction with other interested parties.
Develop and provide effective communication channels aimed at ensuring clear
on-going communication of context, progress and results of Training projects to
all stakeholders.
Maintain a collaborative and advisory relationship with Third Party
Airlines Management and Third Party Handling Agents regarding problem solving
issues.
Airside Training and RC analyses at various organization levels identifying
training requirements.
Design and develop content & structure of Airside training courses (in
conjunction with the Global Airside or/and RC Group).
Responsible for the effective delivery of training commitments within the
assigned area.
Monitor, report and communicate Airside training progress and post-training
performance.
Suggest updates/changes in the various Airside Manuals to the Global Airside or
Local Airside Manager.
Audit and Control.
Promote team spirit and communication channels within the group and between the
group and the rest of DHL.
Overall Goals / Typical Measures
Ensure Airside and NCG procedures run to satisfy Ground Handling safety
conditions.
Ensure that the most cost effective and practical solutions are selected for
Load Control and Airside functions.
Design, development and delivery of courses for assigned area within required
timescales and budget throughout the year activities.
Evaluate and support most effective options to improve connectivity using
Global tools.
Ensure smooth implementation of new aircraft types in to the regional fleet by
delivering timely updates of the LC system and training.
Maintain optimal communication flow in a consultative & collaborative
approach with all direct and indirect stakeholders.
Satisfy to regulatory authority audits with specific responsibility for LC.
Achieve rapid, effective country deployment of LC systems and Airside Trainings
in order to satisfy to regulatory authority audits.
Ensure W&B and training structure, consistency and control on a
cross-country basis.
Ensure compliance with local procedures and operations and regulatory
authorities.
Produce quick and decisive decisions to overcome default against systems and
training milestones.
Ensure standards are harmonized and in full compliance across the network.
Key Capabilities
Proven knowledge of aircraft systems (load control)
High degree of computer literacy
Certified DHL qualification as Trainer (preferred)
Strong interpersonal skills
Ability to communicate with technical and non-technical staff
Understanding the cultural diversity and the nature of airline operations
within the logistics & express industry
Good at establishing working relationships and developing personal contacts
Good all-around communicator with written, oral and presentation skills
Technical knowledge of DHL systems and processes
Experience in procedures and documentation auditing
Ability to carry out on the job training and evaluations and deliver
constructive feedback
Ability to communicate complex messages in a clear and simple way
Ability to work under pressure and with minimal supervision
Excellent business/commercial acumen
Ability to develop and deliver effective quality training program.
Expected Years of Experience
Minimum 2 year experience of practical aircraft Weight and Balance or Load
Control functions
Minimum 1 to 2 years total experience in a professional training environment
Significant experience in ground services environment (airside operations)
Substantial knowledge and understanding of all aircraft types in the fleet
Minimum 3-5 year experience in Airside Warehouse or/and Load Control or/and
Ramp functions.
Educational Qualifications
Senior High School degree
Tertiary education / university degree preferable, however emphasis will be
more on proven capabilities and operational experience
Fluent English & French (written and oral).
Click here to Apply
Deadline: Saturday,
30th of March, 2014.
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