Stanbic IBTC Bank Latest Career Opportunity

         
Job ID: 6518
Job Title: CONSULTANT CUSTOMER INFORMATION (Idjo,Lagos)
Location: Nigeria – Lagos
Division: Personal and Business Banking
Position Category: Customer Relationship Management
Employment Type: Full Time – Permanent
Shift: No
Regulatory Approval: Yes
Position Description
DUTIES:
Customer service
-Create a service-orientated environment in the banking hall;
-Greet customers on arrival and direct to their appropriate point of service;
-Ensure that customers waiting for assistance are attended to promptly;
-Conduct regular capacity management and time-keeping exercises in the following areas: queuing for tellers and enquiries and customer waiting area for customer consultants;
-Ensure that regular demonstrations are held to explain the usage of electronic banking and other remote channels;
-Be alert to any irate or unhappy customers and intervene promptly;
-Ensure that the correct and current merchandising is displayed;
-Destroy or file obsolete merchandising;
-Ensure that the correct message is displayed on the digital electric walkman;
-Ensure that all writing slopes contain adequate stationery and pens;
-Assist customers with cheque deposits when necessary;
-Ensure that “Duty of Care” requirements are adhered to.
Maintenance of professional image
-Ensure that the interlocking doors to the branch and the bullet-proof glass on the teller and enquiry counters are clean/clear of palm prints and fingerprints;
-Ensure that no hand-written signs or notices are attached to the bullet-proof glass;
-Ensure that no irrelevant items or date stamp impressions are attached or impressed to the bullet-proof glass;
-Ensure that adequate rubbish bins are in the banking hall and that they are kept clean and emptied regularly during the day;
-Ensure that the queue stanchion poles are properly aligned and in good repair;
-Ensure that there is adequate lighting in the banking hall and any globes or fittings not working or damaged are replaced;
-Advise the Head, Service Support of any damaged, broken or malfunctioning equipment e.g. interlocking doors and air-conditioning.
Reactive Selling
-Identify cross-selling and migration opportunities and sell products/services actively;
-Participate in tactical sales/ marketing activities as required.

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