HP Nigeria Career Opening: Contract Administrator

     
Job Title: CONTRACT ADMINISTRATOR – Nigeria-552789
Job: Sales Operations
Primary Location: Lagos, Nigeria
Schedule: Full-Time
Job Type: Experienced
Shift: Day Job
Travel: Yes, 25% of the Time

Job Purpose
In this role as Contract Administrator / OM Specialist you will be responsible for the E2E TS support contracts management (New Quote preparation, Renewals, Amendments, Order Booking). You will be responsible apply and implement contract programs, policies and processes in Nigeria. As part of the TS Customer Operations team, you will be working closely with business, sales, Africa/MEMA process owners, country team members and management to ensure E2E support contracts processes are consistent with overall HP contract operations and business strategy.

Job Description

-Ensure timely and accurate renewals;

-Ensure timely quotations, amendments, order generation and invoicing of contractual support services according to Contract Administration Policies;

-Ensure timely and actively response to internal and external customer needs (contract configurations, delivery issues, admin processes, invoicing etc). Ensure timely follow up on pricing inquiries and selling into installed base (pre-sales activities).Identify areas for process improvements. Review with Support Contract Specialists and actively contribute in implementing them;

-Ensure the necessary controls and measures are followed for Nigeria Support Contracts;

-Contribute in impelementing new programs;

-Contribute in resolving or escalating customer issues;

-Secure customer satisfaction by good judgement in the customer interface;

-Suggest solutions for resolving complex customer issues and escalate to management;

-Establish good communication and good relationships with partners and major accounts;

-Escalate/Report of sales opportunities and issues;

-Ensure accurate and timely systems/database updating and timely transaction processing according to customer and business needs;

-Liaise with other departments of the BG and the entity (finance, accounting, legal, credit & collection). Contribute to implement structural changes (products, coding, reporting);

-Provide information for management reporting;

-Proactively analyse the impact of business decisions, changes, trends and pricing issues together with managers.

Qualifications

-Bachelors degree in Business or Marketing related field of study;

-Three (3) or more years of experience in contract administration or similar position;

-Ability to work individually with minimum supervision in a virtual environment;

-Fluency in professional English;

-Good knowledge of French language will be considered as an asset;

-Knowledge of IT Tools (MS-Office, SIEBEL and computer tools) is required;

-Solid understanding of sales support processes (order tracking, quotations, configurations, product/service delivery & support);

-Excellent communication skills (written and verbal);

-Excellent interpersonal skills;

-Customer-oriented ability;

-Planning, organizing and time management skills.

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