At the core of the Group’s people strategy is our focus on employee
engagement. Engagement is a key driver of productivity and performance, which
creates the foundation of our performance culture. We encourage and focus on
the behaviours that bring out the very best from every employee, assessing
their performance not just on results but on how those results were achieved.
To further embed these behaviours we have a remuneration programme in place,
carefully designed to incentivise our employees to live our values every day.
Standard Chartered Bank Nigeria is currently recruiting to
fill the following positions:
Job Title: SALES
& SVC SUPP – NON CLIENT
Ref No.: 452653
Location: Lagos
Job Function: Retail Clients
Full/Part Time: Full time
Ref No.: 452653
Location: Lagos
Job Function: Retail Clients
Full/Part Time: Full time
Job Description:
Priority Service Officer- Ikeja, Aromire Branch.
To assist Relationship Manager with all customer enquiries and service requests.
To acquire, deepen and grow Priority Banking customer relationships through effective customer service.
Assist RM to achieve branch overall profitability target.
Actively grow the Priority & International Banking segment through NTB customer acquisition through referrals form ETB clients
Increase customer satisfaction and service quality as per established standards
Maintain excellent customer experience and grow customer loyalty
Grow product holdings per customer
Grow the number of customers signed on to alternate channels
Resolve customer complaints within the expected time frame
NIL fraud
Dormant account reactivation
Improve the branch and segment NPS scores
Consistently adhere to local and international regulatory standards.
Priority Service Officer- Ikeja, Aromire Branch.
To assist Relationship Manager with all customer enquiries and service requests.
To acquire, deepen and grow Priority Banking customer relationships through effective customer service.
Assist RM to achieve branch overall profitability target.
Actively grow the Priority & International Banking segment through NTB customer acquisition through referrals form ETB clients
Increase customer satisfaction and service quality as per established standards
Maintain excellent customer experience and grow customer loyalty
Grow product holdings per customer
Grow the number of customers signed on to alternate channels
Resolve customer complaints within the expected time frame
NIL fraud
Dormant account reactivation
Improve the branch and segment NPS scores
Consistently adhere to local and international regulatory standards.
Job Title: RELATIONSHIP
MANAGERS
Ref No.: 452809
Location: Nationwide
Job Function: Commercial Clients
Full/Part Time: Full time
Ref No.: 452809
Location: Nationwide
Job Function: Commercial Clients
Full/Part Time: Full time
Job Description:
Directly work with customers to secure new business relationships, through referrals and different Sales Channels, via the analyses of their needs and provision of SME products and services.
Grow share of Clients portfolio size by deepening existing Clients’ relationships
Analyses and reviews quality of potential business to ensure maximum profitability.
Maintain accurate and up-to-date records of all actual and attempted customer interactions.
Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers after identification of their needs.
May be requested to co-ordinate Country or Regional initiatives within SME team.
Provide feedback to Senior Management, Marketing and Product management on customers’ needs and the efficiency of marketing strategies and tactics.
Responsible for delivering a service to customers that matches the Bank’s brand promise of being ‘The Right Partner’.
Operate within Risk & Compliance requirements/framework
Directly work with customers to secure new business relationships, through referrals and different Sales Channels, via the analyses of their needs and provision of SME products and services.
Grow share of Clients portfolio size by deepening existing Clients’ relationships
Analyses and reviews quality of potential business to ensure maximum profitability.
Maintain accurate and up-to-date records of all actual and attempted customer interactions.
Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers after identification of their needs.
May be requested to co-ordinate Country or Regional initiatives within SME team.
Provide feedback to Senior Management, Marketing and Product management on customers’ needs and the efficiency of marketing strategies and tactics.
Responsible for delivering a service to customers that matches the Bank’s brand promise of being ‘The Right Partner’.
Operate within Risk & Compliance requirements/framework
KYC/AML
Clause: Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
Clause: Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
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