Emerging Markets Telecommunication Services, Etisalat Nigeria, desires to urgently fill the following vacant positions in the Technical Division. Applications from interested and suitably qualified candidates are welcome:
Job Title: FAULT MANAGEMENT ANALYST (Engineer, NOC Operations)
Reports to: Front Line Monitoring Shift Leader (Senior Engineer , NOC Operations)
Work Base Area: Abuja
Job Roles & Responsibilities
-Escalation and management of network faults;
-Supporting and following up on the execution of Work Orders and Change Requests;
-Providing technical support to the field teams;
-24×7 Monitoring, supervision and reporting;
-Liaises with Customer Care Team as regards Network Outages;
-Liaises with other service providers regarding outages on leased and interconnect lines;
-Assists in providing reports for service outages and recommended follow up actions;
-Review TT reports against SLA and recommend follow up actions;
-Support in providing Major service outage investigations and follow up;
-Assist in the co ordination and control of all the Trouble Tickets raised in the network;
-Work in 24X7 Shift Basis.
Job Requirements:
-First degree or equivalent in Electrical Engineering, Electronic/Telecommunication Engineering or relevant discipline;
-Minimum of 2 years experience in Telecom NOC and NMC operations;
-Post graduate education an advantage.
In Addition, Interested Candidates Must:
-Have completed NYSC or possess exemption certificate;
-Be highly focused and success driven;
-Exceptional ability to think and plan proactively;
-Possess good interpersonal/people skills.
Method of Application
Qualified/interested candidates should forward updated / detailed resume to techrecruitment@etisalat.com.ng on or before Monday, April 4, 2011. (Subject of mail should be position applying for).
Please don’t apply if you are not qualified. Only shortlisted candidates will be contacted.
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